Communication Platform that brings teams and customers closer


Engagement Highlights

  1. Automation solutions to streamline continuous enhancements.
  2. Test automation solution to help accelerate release cycle.
  3. Capture compatibility issues in a timely manner.

Nextiva Introduction

Nextiva is a voice-over-internet-protocol company based in Scottsdale, Arizona. Nextiva focuses on the area of cloud-based communication . Nextiva indicates its telephone and other technology services are currently used by 150,000 businesses.

Challenges & Goals

Nextiva wanted to set up the onshore-offshore model for the QA processes and daily QA activities with multiple key areas to focus on. Below were the key areas identified for the Neova team to focus on 

  1. Explore and gain in-depth knowledge of Nextiva’s core product
  2. Improve the product quality
  3. Streamlining product development process to focus on Quality Assurance.
  4. Implement the measures to expedite the QA  Operations


After getting a clear understanding of the requirements from the client, the following activities were initiated:

  1. Baselining the current QA status.
  2. A detailed review of the existing test cases available in traditional as well BDD format for any additions as well as deletions of the test cases.
  3. Identified critical-business scenarios to come up with a regression suite for multiple Nextiva products.
  4. Mapped the business requirements and updated the test cases with additional scenarios for better coverage. 
  5. Functional and compatibility tests were performed on cross platforms and cross-browser. Additionally, Browserstack was utilized to capture compatibility issues in a timely manner.
  6. Designed and implemented automation solutions to streamline continuous enhancements and multiple releases for different Nextiva products using Cypress and Mocha.  
  7. Further to the automation of test cases, all the regression and smoke test suites were automated through CI/CD integration. This ensures that the product is auto tested immediately for every release that significantly reduces the QA turn around time and derive faster conclusions about build quality.