Modernizing ground transportation service for the worlds leading corporate travel platform

Travel

Engagement Highlights

  • Zero downtime deployment for better end-user experience
  • Third-Party payment gateway integration for secure payments
  • PCI compliance to protect client and customer payment data

Deem Introduction

Deem Inc., one of the prime clients to Neova, is solely owned by Enterprise Holdings, the world’s major car rental provider, an industry leader in mobility and technology. Deem Car Service, one of its business verticals, offers end-to-end ground transportation technology solutions for corporations, travel management companies, and chauffeured ground transportation merchants. It owns an in-built suite of travel booking applications and management tools deployed by more than 50,000 corporate customers and the world’s major travel management companies around the world.

Challenges & Goals

Deem INC. wanted the team to modernize Deem’s Car Services solution. Following were the goals to achieve:

  1. 24 X 7 Level 3 Support
  2. Get Well Initiatives
  3. GDS APIs integration into Deem Car Services
  4. GDS writebacks from Deem Car Services
  5. Rewriting/Re-Platforming legacy applications to latest technologies
  6. Continuous integration, delivery, and deployment implementation
  7. Implementing end to end Automation Testing
  8. SDLC process related improvements

Solutions

Following are a few highlights:

  1. Troubleshot critical issues reported by product end-users and reduced response time taken to resolve production as well as VOC daily reported issues.
  2. Recommended and implemented the most critical areas of improvement like memory leaks, frequently occurring production issues, logging service issues.
  3. Initiated and extended capabilities for enhancing Deem car Services APIs to boost their performances by replacing previous complex parsing segments logic and design.
  4. Helped to overcome GDS writeback frequent failures.
  5. Updated old legacy application to the latest .Net Framework using microservices-based architecture.
  6. Implemented Jenkins server to automate building, testing, and deployment of code.
  7. Implemented  Taiko Framework which performs end to end testing for quicker execution of regression tests, resulting in reduced release cycle time.
  8. Proactively participated in sprint retros to propose SDLC improvement suggestions.